What do I need to do when I leave the EU?

When leaving the European Union (EU) and seeking a Value Added Tax (VAT) refund for eligible purchases, you must go through customs procedures.

Here are the general steps to follow at customs or a dedicated VAT refund office:

·      Prepare the necessary documents prior to arrival at the airport or port:

-       Invoice for the goods

-       Refund form provided by the shop

-       Have the goods ready for inspection (must be unopened)

-       Passport

-       Ticket 

·      Bring purchases and documentation:

Bring the goods you purchased and intend to claim a VAT refund for, along with the completed VAT refund form provided by the retailer.  

·      Be ready for possible inspection:

Do not check in luggage with items you would like to claim a VAT refund for before you have completed the VAT refund process.

·      Go to the Customs Desk or VAT Refund Office:

Visit the customs desk or VAT refund office at the departure port or airport before checking in for your flight. Look for signs indicating the location of the customs office.

·      Present purchases and documents:

Present your purchases and the completed VAT refund form to the customs officials. They will inspect the goods and validate the form.

·      Proof of residence:

Provide proof of your residence outside the EU. This is usually your passport or another national identity document.

·      Departure ticket:

In some cases, you may be asked to show your departure ticket as proof that you are leaving the EU within the specified time limits. Make sure you have your departure ticket with you.

·      Customs validation:

Customs officials or the VAT refund office will validate the VAT refund form by stamping it or using another form of validation. This step confirms that the goods are leaving the EU with you.

·      Return the form to the retailer or refund service:

After customs validation, you may need to return the validated form to the retailer or the VAT refund service.

·      Electronic refund systems:

Some countries offer electronic refund systems, making the process more convenient for travellers. Check if the destination country provides this option.

·      Choose refund method:

Depending on the country and the refund service, you may choose your preferred refund method, such as cash or credit card refund. Some refunds are processed directly at the customs office, while others may be handled by the retailer or a third-party service. You will receive the refund amount, typically minus an administration fee, either on your credit card or in cash.

·      Be aware of time limits:

Be aware of any time limits for claiming the VAT refund. Ensure that you initiate the refund process before leaving the EU. The general rule is that you must leave the EU within three months following the month in which the qualifying purchase was made.

·      Depart from the EU:

After completing the customs procedures, proceed with your departure from the EU.